Refund policy
What is your return policy?
We offer a 14 day, Return or exchange policy for our eyewear. If you aren’t completely satisfied with your purchase, we will set up with a full refund or an exchange within 14 days of receipt.
How do I make an exchange or return?
Making a return is simple. Email our customer service department at help@baxterphillips.com. Please provide your name, order number and reason you are interested in returning or exchanging your purchase. Then simply wait for us to notify you that you're all set to mail your return, make sure to provide us with your Delivery Confirmation Number. Please make sure to ship your eyewear back with a copy of your order information.
If you decide to replace your glasses with a new pair of higher value, you are responsible for covering the difference. And of course if you decide to replace your glasses with a new pair of lesser value, we will refund you the difference. Customers are responsible for shipping and handling costs when returning glasses.
We offer a 14 day, Return or exchange policy for our eyewear. If you aren’t completely satisfied with your purchase, we will set up with a full refund or an exchange within 14 days of receipt.
How do I make an exchange or return?
Making a return is simple. Email our customer service department at help@baxterphillips.com. Please provide your name, order number and reason you are interested in returning or exchanging your purchase. Then simply wait for us to notify you that you're all set to mail your return, make sure to provide us with your Delivery Confirmation Number. Please make sure to ship your eyewear back with a copy of your order information.
If you decide to replace your glasses with a new pair of higher value, you are responsible for covering the difference. And of course if you decide to replace your glasses with a new pair of lesser value, we will refund you the difference. Customers are responsible for shipping and handling costs when returning glasses.